We ship worldwide except for the EU & NI (due to GPSR), and any countries that aren't accepting shipments from USPS.

Note for the UK: We're still shipping to England, Scotland, and Wales! Please shop on our Etsy.

Orders are shipped out of Illinois, USA.

Domestic: Tracked USPS shipping

International: Tracked USPS shipping, with option for tracked Simple Export Rate through Asendia for select countries (listed here, excluding EU)

For in-stock orders, our processing time before shipment is 1-4 business days (sometimes slightly longer right after big shop updates).

For preorder items, this time can vary greatly depending on the item - check the preorder status chart for latest status. If you ordered both in-stock and preorder items in the same order, everything will ship together when the preorder items are done with production.

If you have not already gotten a shipping notification for one of the orders, yes! Please contact us with your order numbers, and we will partially refund you on shipping ASAP. We do not automatically combine orders.

We can only do this for international (outside of U.S.) orders, and it depends if the next shop update is planned for the near-term. But let's chat - contact us and let us know what product(s) you're waiting to combine with your current order. If we cannot hold your current order and you'd prefer to cancel it, we can cancel it and fully refund you.

If you haven't gotten a shipping notification email yet, yes! Please send your order number and new address to us ASAP.

Please contact us with your order number. Although we're not responsible for lost packages, we'll do our best to work with you and see if anything can be done.

Oftentimes, a package is marked as delivered prematurely and can even take 5-6 business days post-"delivery" to show up. If not, we recommend checking with your neighbors or contacting your local post office - they may be able to do a GPS look-up on the delivery. Unfortunately, if the package was not insured (by added shipping insurance), we are unable to refund in this case.

A preorder is an item that hasn't yet been put into production with a manufacturer. When you preorder a product, assuming it gets funded by enough preorders, it can typically take up to 3 months before it's shipped to you; however, some items have shorter lead times. To see the latest status of preorders, visit our preorder status chart.

If a product is not funded with enough preorders, you will be fully refunded within 2 weeks after preorders started.

- By preordering, you are helping fund production of the product - without enough preorders, there won't be in-stocks to begin with!

- You get your future self a nice gift! :)

- For brand new preorder items, orders include 1 extra freebie (unless otherwise noted in the product description) - most often a brand new sticker that hasn't been released yet. (Please note that restock preorders do not always include extra freebies.)

- Oftentimes, new preorder items are discounted from in-stock pricing; however, this varies per product.

When shopping on this site, get familiar with upcoming preorders that will be published as 'coming soon' products on the website ahead of time. Then, when checking out, the best way is to use the Shop app from Shopify because it lets you store all your payment settings and addresses ahead of time for quick check out. If you don't want to use the Shop app but still want a faster check out experience, you can also pay via PayPal.

If you're looking to join a Group Order (GO) for your country, check the Current Group Orders page, contact the GO for your country, and check if there's an available preorder slot. :)

Yes! If you want your in-stock(s) sooner than the preorder, please place separate orders. 

Please start by reading our GO policy, then contact us and we can discuss details from there! Please include your GOM Twitter and/or Instagram username when you contact us.

Check the Current Group Orders page, contact the GO for your country if there is one, and check if there's an available preorder slot!

These are quality ratings. For pins, please see the below description - for other products, please see their product descriptions for more details.

- A grade: No pin is perfect but these are the best quality in the batch! May have 1-2 minor flaws per pin only noticeable on close inspection (i.e. a small scratch, very small spot of under/over-filled enamel, pieces of dust under epoxy)
- B grade: More visible flaws than A grades; may have a couple more flaws (i.e. more scratches, more noticeable under/over-filled enamel, etc.)

*Note: The back of the pin is not considered in the grading; the back may have discoloration on the metal (even A grades!).

It depends on the product and if there's enough interest in restocks. If a product shows as sold out, check the product description for estimated restock dates. Keep an eye out for restock posts on our Instagram, Twitter, or via the newsletter sign-up at the bottom of the page, as well.

- Machine wash cold, inside out, with similar colors
- Hang to dry
- Do not iron/apply heat directly on screen printed designs

Not at this time, but we'll post on Instagram and Twitter if that changes. :)

Not at this time, sorry!